Frequently Asked Questions
Find instant answers to the most common questions
Orders & Shipping
How can I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. There you will find detailed tracking information including current status, estimated delivery date, and tracking number. You can also use the tracking number directly on our shipping partner's website for real-time updates.
1,250 views
Updated 2024-08-15
What are the shipping costs?
Shipping costs vary based on your location and order value. We offer free shipping on orders over $50 within the UAE. For international shipping, rates are calculated at checkout based on weight and destination. Express shipping options are also available for faster delivery.
890 views
Updated 2024-08-10
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items. Items must be in original condition with tags attached. Some restrictions apply to certain categories like electronics and personal care items. Return shipping is free for defective items, while customer-initiated returns may incur a small fee.
1,580 views
Updated 2024-08-12
Payment & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. For UAE customers, we also accept cash on delivery for orders under AED 500. All payments are processed securely through encrypted channels.
720 views
Updated 2024-08-18